Return and Exchange Policy

At FreshStartCleaning, we strive to provide the highest quality cleaning and alteration services. If for any reason you are not satisfied with our services, we offer a return and exchange policy as outlined below.

Returns

• Eligibility: Returns are accepted within 7 days of receiving the garment.
• Reasons for Return: Returns are accepted for the following reasons:
  + Defective or unsatisfactory cleaning or alteration services.
  + Incorrect or incomplete services.
  + Damage to the garment during the cleaning or alteration process.
• Return Procedure:
  1. Contact us at [email protected] or [Insert Phone Number] to initiate the return process.
  2. Provide a detailed description of the reason for return and any supporting documentation or images.
  3. We will review the return request and respond with a Return Merchandise Authorization (RMA) number if the return is approved.
  4. Return the garment to us at the address provided, with the RMA number clearly marked on the outside of the package.
• Refund: A full or partial refund will be issued, depending on the reason for return and the condition of the garment.

Exchanges

• Eligibility: Exchanges are accepted within 7 days of receiving the garment.
• Reasons for Exchange: Exchanges are accepted for the following reasons:
  + Incorrect size or fit.
  + Incorrect color or fabric.
  + Style or design issues.
• Exchange Procedure:
  1. Contact us at [email protected] or [Insert Phone Number] to initiate the exchange process.
  2. Provide a detailed description of the reason for exchange and any supporting documentation or images.
  3. We will review the exchange request and respond with an Exchange Authorization (EA) number if the exchange is approved.
  4. Return the garment to us at the address provided, with the EA number clearly marked on the outside of the package.
  5. We will process the exchange and provide a new garment or service, as agreed upon.
• Additional Fees: Additional fees may apply for exchanges, including any price differences between the original and exchanged garments.

Exceptions

• Custom or Special Orders: Returns and exchanges are not accepted for custom or special orders, unless there is a defect or error in the service.
• Altered Garments: Returns and exchanges are not accepted for garments that have been altered or modified in any way.
• Damage or Wear: Returns and exchanges are not accepted for garments that have been damaged or show signs of wear, unless the damage or wear is a result of our services.

Warranty

• Cleaning Services: We warrant that our cleaning services will be performed with reasonable care and skill.
• Alteration Services: We warrant that our alteration services will be performed with reasonable care and skill, and that the garment will fit properly and meet the customer’s specifications.

Contact Us

If you have any questions or concerns about our return and exchange policy, please contact us at:

FreshStartCleaning
[email protected]