At FreshStartCleaning, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, and disclose personal data, as well as the measures we take to safeguard your information.

What Information Do We Collect?

We collect personal data from our customers, including:

  • Contact Information: Name, email address, phone number, and postal address.
  • Order Information: Details about the services you request, including the type of garment, fabric type, and any special instructions.
  • Payment Information: Credit card numbers, expiration dates, and security codes (although we do not store this information).
  • Communication History: Records of our interactions with you, including emails, phone calls, and in-person conversations.

How Do We Collect Information?

We collect personal data through:

  • Our Website: When you visit our website, we collect information about your browsing behavior, including IP addresses, browser types, and pages viewed.
  • Order Forms: When you place an order, we collect information about the services you request and your contact details.
  • Email and Phone Communications: When you contact us via email or phone, we collect information about your communication, including the content of your message and your contact details.
  • In-Person Interactions: When you visit our store or interact with our staff, we collect information about your communication, including your contact details and order information.

How Do We Use Your Information?

We use your personal data for the following purposes:

  • To Provide Services: We use your information to provide the services you request, including cleaning, alterations, and delivery.
  • To Communicate with You: We use your contact information to communicate with you about your orders, services, and any issues that may arise.
  • To Improve Our Services: We use your feedback and communication history to improve our services and customer experience.
  • To Send Marketing Materials: We may use your contact information to send you marketing materials, including newsletters and promotional offers (although you can opt-out of these communications at any time).

How Do We Disclose Your Information?

We disclose your personal data to:

  • Service Providers: We share your information with third-party service providers who help us provide our services, including payment processors, delivery companies, and cleaning contractors.
  • Law Enforcement: We may disclose your information to law enforcement agencies if we are required to do so by law or if we believe it is necessary to protect our rights and interests.
  • Business Partners: We may share your information with business partners who help us provide our services, including suppliers and vendors.

How Do We Protect Your Information?

We take the following measures to protect your personal data:

  • Encryption: We use encryption to protect your payment information and other sensitive data.
  • Secure Servers: We store your information on secure servers that are protected by firewalls and other security measures.
  • Access Controls: We limit access to your information to authorized personnel who need it to perform their jobs.
  • Data Retention: We retain your information for as long as necessary to provide our services and comply with applicable laws.

Your Rights

You have the following rights regarding your personal data:

  • Access: You have the right to access your personal data and request corrections or updates.
  • Deletion: You have the right to request that we delete your personal data.
  • Opt-Out: You have the right to opt-out of marketing communications and other uses of your personal data.
  • Complaints: You have the right to file a complaint with a supervisory authority if you believe we have mishandled your personal data.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices and applicable laws. We will notify you of any material changes by posting a notice on our website or sending you an email.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
[email protected]