- Introduction
These Terms and Conditions (“Terms”) govern the use of FreshStartCleaning’s services, including dry cleaning, wet cleaning, alterations, and other services (collectively, the “Services”). By using our Services, you agree to be bound by these Terms.
- Definitions
- “Customer” means the individual or entity that uses our Services.
- “Services” means the dry cleaning, wet cleaning, alterations, and other services provided by FreshStartCleaning.
- “Garment” means the item of clothing or fabric that is being cleaned or altered.
- “Order” means the request for Services made by the Customer.
- Ordering and Payment
- Ordering: To place an Order, the Customer must provide accurate and complete information about the Garment and the Services required.
- Payment: Payment for the Services must be made at the time of Order or upon collection of the Garment. We accept various payment methods, including credit cards and cash.
- Prices: Prices for the Services are as quoted on our website or in-store. We reserve the right to change prices without notice.
- Services
- Dry Cleaning: We will use reasonable care to clean the Garment using our standard dry cleaning process.
- Wet Cleaning: We will use reasonable care to clean the Garment using our standard wet cleaning process.
- Alterations: We will use reasonable care to alter the Garment according to the Customer’s instructions.
- Other Services: We will use reasonable care to provide other Services as requested by the Customer.
- Garment Care
- Inspection: We will inspect the Garment before cleaning or altering to identify any pre-existing damage or defects.
- Care Labels: We will follow the care label instructions on the Garment, unless otherwise instructed by the Customer.
- Damage or Loss: We are not responsible for damage or loss of the Garment caused by:
+ Pre-existing damage or defects;
+ Failure to follow care label instructions;
+ Acts of God or other unforeseen events.
- Pick-up and Delivery
- Pick-up: The Customer must collect the Garment within 30 days of notification that the Services are complete. After 30 days, we may dispose of the Garment.
- Delivery: We will deliver the Garment to the Customer’s address as specified in the Order. We are not responsible for loss or damage during delivery.
- Cancellations and Refunds
- Cancellations: The Customer may cancel an Order at any time before the Services are commenced. We reserve the right to charge a cancellation fee.
- Refunds: We will provide a refund for defective or unsatisfactory Services. The Customer must notify us of any issues within 7 days of receiving the Garment.
- Warranties and Representations
- Warranties: We warrant that the Services will be performed with reasonable care and skill.
- Representations: We make no representations about the quality or suitability of the Services for a particular purpose.
- Liability
- Limitation of Liability: We are not liable for any loss or damage arising from:
+ Breach of these Terms;
+ Negligence or other torts;
+ Acts of God or other unforeseen events. - Indemnity: The Customer indemnifies us against any loss or damage arising from the Customer’s breach of these Terms.
- Governing Law
These Terms are governed by and construed in accordance with the laws of [Insert Jurisdiction]. Any disputes arising from these Terms will be resolved through binding arbitration in accordance with the rules of the [Insert Arbitration Association].
- Changes to These Terms
We may update these Terms from time to time. We will notify the Customer of any material changes by posting a notice on our website or sending an email.
- Contact Us
If you have any questions or concerns about these Terms, please contact us at:
FreshStartCleaning
[email protected]